Insurance Customer Service Manager
McDade Insurance Brokerage Group, LLC McDade Insurance Brokerage Group, LLC Spring, TX Spring, TX Full-time Full-time $17 - $25 an hour $17 - $25 an hour 5 days ago 5 days ago 5 days ago We are excited to tell you about an incredible opportunity at our insurance brokerage here in the heart Spring of Texas.
We believe in building a strong, supportive team that empowers everyone to reach their full potential.
Here's why we think you should consider joining our team:
People-first environment:
We understand that the heart of our business is caring for our clients and making a difference in their lives.
Your natural ability to understand and connect with people will be highly valued in our brokerage.
Support and growth:
We're not just about business; we're about personal growth too.
We'll invest in your development, both as an insurance professional and as an individual, so you can continue to harness your unique strengths and be the best version of yourself.
Community impact:
We believe in giving back to the community, and we know that's something you're passionate about too.
As part of our team, you'll have the opportunity to participate in local initiatives and charity events that help make a difference.
Collaboration and appreciation:
Our brokerage thrives on teamwork and open communication.
We encourage everyone to contribute their ideas and insights, and we recognize the importance of showing our gratitude for each other's hard work.
Leadership opportunities:
We believe in cultivating an environment where everyone has the chance to step up and lead in their own way, empowering you to make a real impact on our team.
I believe that together, we can make a powerful, positive difference in the lives of our clients and our community.
If this resonates with you, let's connect and explore the possibilities of you joining our brokerage team.
Required Skills:
Customer Service Skills:
Strong customer service skills with the ability to manage customer queries, concerns, or complaints professionally and effectively.
Communication Skills:
Excellent verbal and written communication skills to effectively liaise with clients, colleagues, and stakeholders.
Problem-Solving Skills:
Ability to identify, analyze, and solve problems that arise in the course of work, and implement effective solutions.
Analytical Skills:
Capability to analyze data, draw insights, and make data-driven decisions to improve service quality and customer satisfaction.
Ezlynx Proficiency:
Experience in using Ezlynx, an insurance agency management tool that allows for policy management, rating, and digital marketing.
Understanding of its applications for customer service, sales tracking, and policy management.
Advanced Excel Skills:
Strong ability to create and manage spreadsheets, perform complex calculations, generate reports, and utilize data analysis features.
Microsoft Office Applications:
Proficiency in using Microsoft Office tools such as Word, PowerPoint, and Outlook, in addition to Excel, for document creation, presentations, and email communications.
Gmail and G-Suite Proficiency:
Familiarity with Gmail for professional communication and G-Suite tools such as Google Docs, Sheets, Slides, and Calendar for collaborative work and task management.
Google Drive:
Experience with storing, managing, and sharing files on Google Drive.
Sales and Service Automation Tools:
Proficiency in using sales and service automation tools to streamline workflows, improve productivity, and enhance customer experiences.
Leadership Skills:
Ability to lead and motivate a team, handle conflicts, make tough decisions, and drive customer service initiatives.
Required
Qualifications:
Education:
Related field Experience Or, A bachelor's degree in Business Administration, Management.
Experience:
Previous experience in customer service roles, preferably within an independent insurance brokerage.
Experience in managing teams and using relevant software tools.
Certifications:
Relevant industry certifications, such as Certified Customer Service Manager (CCSM), Certified Insurance Service Representative (CISR), or similar, could be beneficial.
Job Type:
Full-time Pay:
$17.
00 - $25.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Spring, TX 77379:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Microsoft Excel:
1 year (Preferred) Ezlynx:
1 year (Preferred) License/Certification:
Property & Casualty License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We believe in building a strong, supportive team that empowers everyone to reach their full potential.
Here's why we think you should consider joining our team:
People-first environment:
We understand that the heart of our business is caring for our clients and making a difference in their lives.
Your natural ability to understand and connect with people will be highly valued in our brokerage.
Support and growth:
We're not just about business; we're about personal growth too.
We'll invest in your development, both as an insurance professional and as an individual, so you can continue to harness your unique strengths and be the best version of yourself.
Community impact:
We believe in giving back to the community, and we know that's something you're passionate about too.
As part of our team, you'll have the opportunity to participate in local initiatives and charity events that help make a difference.
Collaboration and appreciation:
Our brokerage thrives on teamwork and open communication.
We encourage everyone to contribute their ideas and insights, and we recognize the importance of showing our gratitude for each other's hard work.
Leadership opportunities:
We believe in cultivating an environment where everyone has the chance to step up and lead in their own way, empowering you to make a real impact on our team.
I believe that together, we can make a powerful, positive difference in the lives of our clients and our community.
If this resonates with you, let's connect and explore the possibilities of you joining our brokerage team.
Required Skills:
Customer Service Skills:
Strong customer service skills with the ability to manage customer queries, concerns, or complaints professionally and effectively.
Communication Skills:
Excellent verbal and written communication skills to effectively liaise with clients, colleagues, and stakeholders.
Problem-Solving Skills:
Ability to identify, analyze, and solve problems that arise in the course of work, and implement effective solutions.
Analytical Skills:
Capability to analyze data, draw insights, and make data-driven decisions to improve service quality and customer satisfaction.
Ezlynx Proficiency:
Experience in using Ezlynx, an insurance agency management tool that allows for policy management, rating, and digital marketing.
Understanding of its applications for customer service, sales tracking, and policy management.
Advanced Excel Skills:
Strong ability to create and manage spreadsheets, perform complex calculations, generate reports, and utilize data analysis features.
Microsoft Office Applications:
Proficiency in using Microsoft Office tools such as Word, PowerPoint, and Outlook, in addition to Excel, for document creation, presentations, and email communications.
Gmail and G-Suite Proficiency:
Familiarity with Gmail for professional communication and G-Suite tools such as Google Docs, Sheets, Slides, and Calendar for collaborative work and task management.
Google Drive:
Experience with storing, managing, and sharing files on Google Drive.
Sales and Service Automation Tools:
Proficiency in using sales and service automation tools to streamline workflows, improve productivity, and enhance customer experiences.
Leadership Skills:
Ability to lead and motivate a team, handle conflicts, make tough decisions, and drive customer service initiatives.
Required
Qualifications:
Education:
Related field Experience Or, A bachelor's degree in Business Administration, Management.
Experience:
Previous experience in customer service roles, preferably within an independent insurance brokerage.
Experience in managing teams and using relevant software tools.
Certifications:
Relevant industry certifications, such as Certified Customer Service Manager (CCSM), Certified Insurance Service Representative (CISR), or similar, could be beneficial.
Job Type:
Full-time Pay:
$17.
00 - $25.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Spring, TX 77379:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Microsoft Excel:
1 year (Preferred) Ezlynx:
1 year (Preferred) License/Certification:
Property & Casualty License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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