Customer Service Representative - Import/Export Experience
Aquapharm PChem Aquapharm PChem The Woodlands, TX The Woodlands, TX Full-time Full-time From $50,000 a year From $50,000 a year 2 days ago 2 days ago 2 days ago The Customer Service Representative (Import/Export Experience) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company.
The CSR will provide information to customers in response to inquiries about products, services, prices, schedules, and deliveries.
The CSR will receive review, and process customer orders and ensure timely shipment and delivery of all orders.
The CSR will also receive document and resolve customer complaints.
This position is located in The Woodlands, Texas.
RESPONSIBILITIES Communicate effectively with customers, the Customer Service Manager, other CSRs, sales teams, production and shipping teams.
Acknowledge and assist customers in a timely manner.
Process customer orders in a courteous, efficient, and timely manner.
Ensure smooth and timely freight process flow.
Assist customers and sales with import and/or export inquires.
Will correspond import/export bookings with steamship lines, air carriers and freight forwarders.
Organize workflow to meet customer deadlines.
Communicate with external and internal partners as well as customer to ensure smooth transport arrangement.
Manage telephone calls professionally, efficiently and with good communication skills.
Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
Support the efforts of the sales representatives.
QUALIFICATIONS High School Diploma 3 to 5 years of experience with air and ocean imports and exports.
Strong understanding of air and ocean import and export regulations and documentation.
Experience in sales or customer service and/or experience in manufacturing/oil and gas industry.
Excellent phone and customer service skills.
Excellent command of the English language in both written and oral forms.
Excellent interpersonal skills.
Ability to identify and meet customers' needs and requirements.
Strong attention to detail, processing a sales aptitude and interested in preventing errors and solving problems.
Must be computer literate and current on new technology.
Must be hardworking, a self-starter and a problem solver.
Demonstrated excellence in organization and time management skills.
Able to perform multiple tasks efficiently.
Aquapharm PChem, LLC is an equal opportunity employer.
All persons shall have the opportunity to be considered for employment on the basis of their qualification for the job in question without regard to their race, color, religion, sex, national origin age, disability, military/veteran status, genetic characteristics or any other characteristic protected by applicable federal, state or local law.
Aquapharm PChem, LLC regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.
Job Type:
Full-time Job Type:
Full-time Pay:
From $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
3 years Weekly day range:
Monday to Friday Work setting:
In-person Office Education:
High school or equivalent (Preferred)
Experience:
Customer service:
3 years (Required) Import/Export Logistics:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The CSR will provide information to customers in response to inquiries about products, services, prices, schedules, and deliveries.
The CSR will receive review, and process customer orders and ensure timely shipment and delivery of all orders.
The CSR will also receive document and resolve customer complaints.
This position is located in The Woodlands, Texas.
RESPONSIBILITIES Communicate effectively with customers, the Customer Service Manager, other CSRs, sales teams, production and shipping teams.
Acknowledge and assist customers in a timely manner.
Process customer orders in a courteous, efficient, and timely manner.
Ensure smooth and timely freight process flow.
Assist customers and sales with import and/or export inquires.
Will correspond import/export bookings with steamship lines, air carriers and freight forwarders.
Organize workflow to meet customer deadlines.
Communicate with external and internal partners as well as customer to ensure smooth transport arrangement.
Manage telephone calls professionally, efficiently and with good communication skills.
Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
Support the efforts of the sales representatives.
QUALIFICATIONS High School Diploma 3 to 5 years of experience with air and ocean imports and exports.
Strong understanding of air and ocean import and export regulations and documentation.
Experience in sales or customer service and/or experience in manufacturing/oil and gas industry.
Excellent phone and customer service skills.
Excellent command of the English language in both written and oral forms.
Excellent interpersonal skills.
Ability to identify and meet customers' needs and requirements.
Strong attention to detail, processing a sales aptitude and interested in preventing errors and solving problems.
Must be computer literate and current on new technology.
Must be hardworking, a self-starter and a problem solver.
Demonstrated excellence in organization and time management skills.
Able to perform multiple tasks efficiently.
Aquapharm PChem, LLC is an equal opportunity employer.
All persons shall have the opportunity to be considered for employment on the basis of their qualification for the job in question without regard to their race, color, religion, sex, national origin age, disability, military/veteran status, genetic characteristics or any other characteristic protected by applicable federal, state or local law.
Aquapharm PChem, LLC regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.
Job Type:
Full-time Job Type:
Full-time Pay:
From $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
3 years Weekly day range:
Monday to Friday Work setting:
In-person Office Education:
High school or equivalent (Preferred)
Experience:
Customer service:
3 years (Required) Import/Export Logistics:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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