Customer Service/Scheduler
Red Star Cooling and Heating Red Star Cooling and Heating The Woodlands, TX The Woodlands, TX Full-time Full-time $13 - $15 an hour $13 - $15 an hour 3 days ago 3 days ago 3 days ago Who We Are We are a recognized Air Conditioning company that loves what we do and finds pleasure in our work.
We help homeowners by providing them with options to make their homes air feel comfortable and cleaner at a fair price while presenting them with top tier customer service.
Who We Want A person with clear communication, excellent organization skills, and a great upbeat personality looking to maintain this position and potentially move up within the company.
Someone who is comfortable talking on the phone and assisting customers.
Proficient with technology (Outlook, Microsoft Office, etc.
).
Being bilingual (Spanish-English) is a plus, but not required.
Position Summary Dispatcher/Customer Service Representative (CSR) is the first person our clients speak to when they contact us.
It is imperative you are able to represent us well and uphold our prestigious reputation.
This role will include answering calls from clients and scheduling appointments as well as maintaining an organized and structured office environment.
You will work closely with the Office and Operations Manager to manage the schedule for our team in the field.
All training will be provided.
No experience required.
Responsibilities This position is responsible for, but is not limited to:
Manage large amounts of incoming calls Perform outbound calls in order to screen clients and set appointments Identify and assess customers' needs to achieve customer satisfaction Schedule & confirm appointments Provide accurate, valid and complete information by using the right methods/tools Assesses customer complaints & provide appropriate solutions and alternatives within the time limits; follow up to ensure customer satisfaction Maintain data integrity for client & staff files Monitor incoming emails/messages Lead management and generation Manage team calendars Go the extra mile to build sustainable relationships and customer trust while engaging and appeasing customers through open and interactive communication General support for other office duties as needed (warranty processing, financing, registrations).
Assist Office and Operations Manager when needed Skills Excellent communication skills Detail oriented and strong organizational skills Ability to multi-task, prioritize, and manage time effectively Ability to adapt/respond to different types of characters & personalities Strong high volume phone handling and active listening skills Ability to remain calm in sometimes stressful situations Ability to work with up to date technology Familiarity with CRM systems and practices Work Remotely No Only during natural disasters or inclement weather situations when approved Job Type:
Full-time Pay:
$13.
00 - $15.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Weekends as needed Supplemental pay types:
Bonus pay Commission pay COVID-19 considerations:
We keep the office clean, use UV air purification, and require our techs to wear PPE when on jobs.
Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We help homeowners by providing them with options to make their homes air feel comfortable and cleaner at a fair price while presenting them with top tier customer service.
Who We Want A person with clear communication, excellent organization skills, and a great upbeat personality looking to maintain this position and potentially move up within the company.
Someone who is comfortable talking on the phone and assisting customers.
Proficient with technology (Outlook, Microsoft Office, etc.
).
Being bilingual (Spanish-English) is a plus, but not required.
Position Summary Dispatcher/Customer Service Representative (CSR) is the first person our clients speak to when they contact us.
It is imperative you are able to represent us well and uphold our prestigious reputation.
This role will include answering calls from clients and scheduling appointments as well as maintaining an organized and structured office environment.
You will work closely with the Office and Operations Manager to manage the schedule for our team in the field.
All training will be provided.
No experience required.
Responsibilities This position is responsible for, but is not limited to:
Manage large amounts of incoming calls Perform outbound calls in order to screen clients and set appointments Identify and assess customers' needs to achieve customer satisfaction Schedule & confirm appointments Provide accurate, valid and complete information by using the right methods/tools Assesses customer complaints & provide appropriate solutions and alternatives within the time limits; follow up to ensure customer satisfaction Maintain data integrity for client & staff files Monitor incoming emails/messages Lead management and generation Manage team calendars Go the extra mile to build sustainable relationships and customer trust while engaging and appeasing customers through open and interactive communication General support for other office duties as needed (warranty processing, financing, registrations).
Assist Office and Operations Manager when needed Skills Excellent communication skills Detail oriented and strong organizational skills Ability to multi-task, prioritize, and manage time effectively Ability to adapt/respond to different types of characters & personalities Strong high volume phone handling and active listening skills Ability to remain calm in sometimes stressful situations Ability to work with up to date technology Familiarity with CRM systems and practices Work Remotely No Only during natural disasters or inclement weather situations when approved Job Type:
Full-time Pay:
$13.
00 - $15.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Weekends as needed Supplemental pay types:
Bonus pay Commission pay COVID-19 considerations:
We keep the office clean, use UV air purification, and require our techs to wear PPE when on jobs.
Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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