Service Dispatcher
The Woodlands, TX The Woodlands, TX Full-time Full-time Estimated:
$39.
5K - $50.
1K a year Estimated:
$39.
5K - $50.
1K a year 9 days ago 9 days ago 9 days ago We are staffing up for a record season and currently recruiting experienced Service Dispatcher to join our team! Our revolutionary processes are all about creating a better motorcycle buying and service experience for our customers and with employees who love what they do and who will contribute to the momentum of a fast and fun environment.
ENJOY WALKING INTO YOUR DEALERSHIP & SERVICE DEPARTMENT EACH DAY! But don't just take our word for it, here's what some of our top service techs at our dealerships have to say Volume #1 Volume H-D Group = plenty of traffic, hours & awesome opportunities in the Service dept! Appreciation All your hardwork and time is greatly appreciated, which can sometimes go unnoticed elsewhere.
Management does a great job letting you know your effort doesn't go unnoticed.
Atmosphere We have a great family vibe going on.
It is a fast paced dealership with lots of opportunity.
All the right resources are in place to have a successful career.
Team This is the best shop I have ever worked for.
Competent staff, knowledgeable peers, everyone works together to achieve the common goal.
Fun environment Positive place to work and tons of fun.
I enjoy working side-by-side with all my co-workers.
Primarily responsible for assuring quality service work, while maintaining a high level of productivity and efficiency for the entire Service Department.
Issue service work to mechanics and maintaining the flow of service work through the Service Department.
Major Duties and
Responsibilities:
Assists Service Manager, in ensuring that service personnel are alert, well trained, and available when needed.
Ensure that technicians receive jobs based on skill level and current resource utilization.
Review work-in-progress to ensure quality and reasonable completion times.
Make estimates for internal work.
Perform necessary work on vehicles or components in accordance with time schedules.
Covers for the Service Manager in his absence as needed.
Follows dealership closing procedures as assigned by General Manager.
Greet customers immediately, in a courteous and friendly manner.
Handle customer complaints according to company guidelines:
reasonably, showing empathy, exhibiting a positive attitude, and demonstrating our commitment to make things right.
Gain the trust and confidence of new customers when they are introduced to the Service Department.
Give special attention to repeat Repair Orders to ensure that the situation is corrected before it becomes a customer complaint.
Avoid making commitments that might not be met.
It is better to under-promise and over-deliver.
In conjunction with the Service Manager, monitor and address all comebacks with individual technicians.
Establish departmental work schedules, balancing the work loads of all employees with the needs of the department.
Assist in observing employee performance and reporting findings to the Service Manager.
Perform other related duties as assigned or requested.
Qualifications & Job Requirements:
Five years of progressive experience within the Service Department of a motor vehicle dealership or the ability to quickly learn the business operations.
Knowledge and experience in the sales of Harley-Davidson motorcycles and other products and services sold by the dealership, or the demonstrated ability to quickly learn them.
Experience with point-of-sale and parts and service management computer software or the ability to quickly learn based on experience with other software.
Maintain a positive attitude and relationship with all other employees.
Capable of pushing and loading motorcycles.
High school diploma or equivalent.
Valid driver's license and motorcycle endorsement.
Passion for the motorcycling lifestyle and riding community.
Attention to detail.
High energy level needed.
Ability to work a flexible schedule including weekends, Holidays, and evenings.
Proficient in meeting deadlines on a timely manner.
Benefits:
Comprehensive Paid Training.
Employee Discounts.
401K with Company Match.
Medical, Dental, and Vision Insurance.
Voluntary Term Life, Short and Long-Term Disability.
Accident, Critical Illness and Cancer Insurance.
Flexible Spending Account access.
Legal Shield and Identity Theft Shield.
Competitive Vacation Time.
MOD Enterprises, owned by Michael Veracka, is the largest and fastest growing Harley-Davidson dealer group on the West Coast.
Work in a fun industry that allows you to fulfill customers dreams on a daily basis.
As Michael Veracka grows his family of dealerships, it allows him the opportunity to bring on board the most talented people in the industry.
Experienced or not, don't be afraid to apply, Michael's Harley-Davidson dealerships are built on training our own; you will not be denied the opportunity simply because you haven't done it before.
Michael Veracka's current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600
total dealerships) in the country.
Rawhide Harley-Davidson (Olathe, KS) - #1 in Kansas Avalanche Harley-Davidson (Golden, CO) - #1 in Colorado Riverside Harley-Davidson (Riverside, CA) - #1 in California & US Huntington Beach Harley-Davidson (Westminster, CA) #2 in California Jet City Harley-Davidson (Renton, WA) - #1 in Pacific NW Desert Wind Harley-Davidson (Mesa, AZ) - #1 in Arizona Heritage Harley-Davidson (Lisle, IL) - Acquired May, 2021 Volcano Harley-Davidson (Gladstone, OR) - Acquired March, 2022 Atlanta Harley-Davidson (Lithia Springs, GA) - Acquired June, 2022 Summit Harley-Davidson (Lindon, UT) - Acquired December, 2022 Kingwood Harley-Davidson (Kingwood, TX) - Acquired April, 2023 The Woodlands Harley-Davidson (The Woodlands, TX) - Acquired April, 2023 If you wish to be part of the BEST, please submit your resume today! Job Type:
Full-time
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$39.
5K - $50.
1K a year Estimated:
$39.
5K - $50.
1K a year 9 days ago 9 days ago 9 days ago We are staffing up for a record season and currently recruiting experienced Service Dispatcher to join our team! Our revolutionary processes are all about creating a better motorcycle buying and service experience for our customers and with employees who love what they do and who will contribute to the momentum of a fast and fun environment.
ENJOY WALKING INTO YOUR DEALERSHIP & SERVICE DEPARTMENT EACH DAY! But don't just take our word for it, here's what some of our top service techs at our dealerships have to say Volume #1 Volume H-D Group = plenty of traffic, hours & awesome opportunities in the Service dept! Appreciation All your hardwork and time is greatly appreciated, which can sometimes go unnoticed elsewhere.
Management does a great job letting you know your effort doesn't go unnoticed.
Atmosphere We have a great family vibe going on.
It is a fast paced dealership with lots of opportunity.
All the right resources are in place to have a successful career.
Team This is the best shop I have ever worked for.
Competent staff, knowledgeable peers, everyone works together to achieve the common goal.
Fun environment Positive place to work and tons of fun.
I enjoy working side-by-side with all my co-workers.
Primarily responsible for assuring quality service work, while maintaining a high level of productivity and efficiency for the entire Service Department.
Issue service work to mechanics and maintaining the flow of service work through the Service Department.
Major Duties and
Responsibilities:
Assists Service Manager, in ensuring that service personnel are alert, well trained, and available when needed.
Ensure that technicians receive jobs based on skill level and current resource utilization.
Review work-in-progress to ensure quality and reasonable completion times.
Make estimates for internal work.
Perform necessary work on vehicles or components in accordance with time schedules.
Covers for the Service Manager in his absence as needed.
Follows dealership closing procedures as assigned by General Manager.
Greet customers immediately, in a courteous and friendly manner.
Handle customer complaints according to company guidelines:
reasonably, showing empathy, exhibiting a positive attitude, and demonstrating our commitment to make things right.
Gain the trust and confidence of new customers when they are introduced to the Service Department.
Give special attention to repeat Repair Orders to ensure that the situation is corrected before it becomes a customer complaint.
Avoid making commitments that might not be met.
It is better to under-promise and over-deliver.
In conjunction with the Service Manager, monitor and address all comebacks with individual technicians.
Establish departmental work schedules, balancing the work loads of all employees with the needs of the department.
Assist in observing employee performance and reporting findings to the Service Manager.
Perform other related duties as assigned or requested.
Qualifications & Job Requirements:
Five years of progressive experience within the Service Department of a motor vehicle dealership or the ability to quickly learn the business operations.
Knowledge and experience in the sales of Harley-Davidson motorcycles and other products and services sold by the dealership, or the demonstrated ability to quickly learn them.
Experience with point-of-sale and parts and service management computer software or the ability to quickly learn based on experience with other software.
Maintain a positive attitude and relationship with all other employees.
Capable of pushing and loading motorcycles.
High school diploma or equivalent.
Valid driver's license and motorcycle endorsement.
Passion for the motorcycling lifestyle and riding community.
Attention to detail.
High energy level needed.
Ability to work a flexible schedule including weekends, Holidays, and evenings.
Proficient in meeting deadlines on a timely manner.
Benefits:
Comprehensive Paid Training.
Employee Discounts.
401K with Company Match.
Medical, Dental, and Vision Insurance.
Voluntary Term Life, Short and Long-Term Disability.
Accident, Critical Illness and Cancer Insurance.
Flexible Spending Account access.
Legal Shield and Identity Theft Shield.
Competitive Vacation Time.
MOD Enterprises, owned by Michael Veracka, is the largest and fastest growing Harley-Davidson dealer group on the West Coast.
Work in a fun industry that allows you to fulfill customers dreams on a daily basis.
As Michael Veracka grows his family of dealerships, it allows him the opportunity to bring on board the most talented people in the industry.
Experienced or not, don't be afraid to apply, Michael's Harley-Davidson dealerships are built on training our own; you will not be denied the opportunity simply because you haven't done it before.
Michael Veracka's current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600
total dealerships) in the country.
Rawhide Harley-Davidson (Olathe, KS) - #1 in Kansas Avalanche Harley-Davidson (Golden, CO) - #1 in Colorado Riverside Harley-Davidson (Riverside, CA) - #1 in California & US Huntington Beach Harley-Davidson (Westminster, CA) #2 in California Jet City Harley-Davidson (Renton, WA) - #1 in Pacific NW Desert Wind Harley-Davidson (Mesa, AZ) - #1 in Arizona Heritage Harley-Davidson (Lisle, IL) - Acquired May, 2021 Volcano Harley-Davidson (Gladstone, OR) - Acquired March, 2022 Atlanta Harley-Davidson (Lithia Springs, GA) - Acquired June, 2022 Summit Harley-Davidson (Lindon, UT) - Acquired December, 2022 Kingwood Harley-Davidson (Kingwood, TX) - Acquired April, 2023 The Woodlands Harley-Davidson (The Woodlands, TX) - Acquired April, 2023 If you wish to be part of the BEST, please submit your resume today! Job Type:
Full-time
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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