US Infrastructure & Support Services Lead

Company Name:
Procom Services
US Infrastructure & Support Services Lead
On behalf of our client, Procom is seeking a US Infrastructure & Support Services Lead with more than 10 years' experience in both technical IT infrastructure support and management of desk side support groups. Reporting to the Head of Information Technology U.S., in the NAO US Business Services function, the successful candidate will be responsible for leading a team of seven IT support contractors throughout the US.
US Infrastructure & Support Services Lead Job Details
Essential responsibilities of this position include but are not limited to the following:

- Day to day management of US desk side support personnel in 4 US office locations
- Quarterly travel to each location and one annual trip to the head office in Canada
- Support maintaining the technical IT infrastructure for all environments
- Collaborate with project teams to provide infrastructure information and assist with planning
- Ensure quality and completeness of all generated standards and content from team
- Ensure alignment of standards and roadmaps with design requests
US Infrastructure & Support Services Lead Mandatory Skills
- Bachelor's Degree in Computer Science / MIS / Electrical Engineering
- Minimum 10 years IT related experience, with 2-3 years project management experience
- Must have a level of proficiency with Internet, Email, and Microsoft programs
- Strong understanding of Infrastructure Architecture Standards
- Engineering level knowledge on networking, infrastructure design, server, storage, management/monitoring tools, messaging/mobility and information security including but not limited to:
- Server operating systems (Windows)
- O/S Image creation and distribution
- System Management automation technologies and tools
- VMWare and virtualization technologies
- Physical Server Hardware standards
- Enterprise Storage technologies (Netapp SAN)
- Data Protection technologies (Netbackup, snapshots, exports/imports, Disaster Recovery methods)
- Systems Management and Monitoring Tools (SCCM, SCOM, etc)
- Citrix
- IP Telephony (Cisco CM)
- Messaging Systems (Exchange)
- Mobile Device management Tools (Mobile Iron IPhone, Android, Blackberry)
- Mobile Development platforms
- Online Collaboration Platforms (SharePoint, Webex)
- Online Data Management Tools (Dropbox, box.com, MS 365, ...)
- Video Conference and Audio Visual solutions
- Knowledge of service based IT delivery models
US Infrastructure & Support Services Lead Additional Required Skills
- Previous experience leading a team or possessing leadership skills preferred
- Excellent communication skills
- The ability to multi-task and prioritize daily projects and those within the team
US Infrastructure & Support Services Lead Start Date
US Infrastructure & Support Services Lead Assignment Length
Contract - 24 months

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