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Desktop Support

Company Name:
Procom Services
Desktop Support Engineer

On behalf of our client, Procom Services is seeking a Desktop Support Engineer with more than 5 years' experience in technical support.
Desktop Support Engineer Job Details
Provide effective support to the Company environment, including (but not restricted to) the following tasks:
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
- Remedial training for end users.
- Maintain an inventory of all monitors, computers, laptops, printers and other peripherals.
- Support and configure Operating Systems (Vista, Windows 7, Mac, IPhone, iOS)
- Support COTS (MS Office 2003/2010, MS SharePoint, Webex, Internet Explorer) and business specific software
- Support and configure Mobile Devices (Blackberry, iPhone, iPad)
- Support stand alone and network printers, including print queues, if required
- Meeting/Conference Rooms
- Supporting conference room audio and video equipment Pre-meeting and in-room conference room testing and support of audio / visual equipment as needed
- Onsite support of internal and external meetings and Events
- Hands and eyes support for on-site server and network devices, if required
- Invoking other necessary key processes (e.g. Incident, Change) with defined input
- Assist in developing operational standards/procedures
- Identify and recommend of areas of possible improvement and automation
- Partake in small projects and tasks, if required
- On-call availability, if required
Desktop Support Engineer Mandatory Skills
- 5+ years experience in IT Desk Side Customer Services.
- Must communicate clearly, courteously and professionally (both verbal and written)
- Strong experience working with teams in an integrated global organization
- Installation and working knowledge of a variety of software applications and ability to learn in house applications.
- Demonstrate understanding of principles of network technology; ability to read network diagrams, conducts basic troubleshooting, sets up and undertakes routine preventative maintenance on equipment used in voice and data networking; reports on problems and recommends expenditure to take remedial action, where appropriate.
- Remote Citrix user troubleshooting and support.
- Be able to diagnose and resolve desktop operating system and application issues often under pressure and with tight deadlines.
- Strong skills associated with bridging technical problems that cross functions, such as understanding cause and effect and root cause relationships for complex IT problems
- Knowledge of network management including: DNS, DHCP, TCP/IP, routers, switches.
- Familiarity with emerging end user technologies (i.e. Phones, iPads)
- Windows Vista and Windows 7 experience.
- Proficient with Microsoft Office 2010.
- Must have a "can do" attitude.
- Strong knowledge of supporting services and all that it entails (client, delivery, etc.)
- Excellent multi-tasking and organizational skills.
- ITIL V3 Foundation awareness.
- Proven knowledge of and adherence to information sharing and best practices.
Desktop Support Engineer Nice to Have Skills
- Some experience working in an Oil and Gas environment would be nice to have.
Desktop Support Engineer Start Date
9/22/2014
Desktop Support Engineer Assignment Length
One Year

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