Desktop Support

Company Name:
Procom Services
Desktop Support Engineer

On behalf of our client, Procom Services is seeking a Desktop Support Engineer with more than 5 years' experience in technical support.
Desktop Support Engineer Job Details
Provide effective support to the Company environment, including (but not restricted to) the following tasks:
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
- Remedial training for end users.
- Maintain an inventory of all monitors, computers, laptops, printers and other peripherals.
- Support and configure Operating Systems (Vista, Windows 7, Mac, IPhone, iOS)
- Support COTS (MS Office 2003/2010, MS SharePoint, Webex, Internet Explorer) and business specific software
- Support and configure Mobile Devices (Blackberry, iPhone, iPad)
- Support stand alone and network printers, including print queues, if required
- Meeting/Conference Rooms
- Supporting conference room audio and video equipment Pre-meeting and in-room conference room testing and support of audio / visual equipment as needed
- Onsite support of internal and external meetings and Events
- Hands and eyes support for on-site server and network devices, if required
- Invoking other necessary key processes (e.g. Incident, Change) with defined input
- Assist in developing operational standards/procedures
- Identify and recommend of areas of possible improvement and automation
- Partake in small projects and tasks, if required
- On-call availability, if required
Desktop Support Engineer Mandatory Skills
- 5+ years experience in IT Desk Side Customer Services.
- Must communicate clearly, courteously and professionally (both verbal and written)
- Strong experience working with teams in an integrated global organization
- Installation and working knowledge of a variety of software applications and ability to learn in house applications.
- Demonstrate understanding of principles of network technology; ability to read network diagrams, conducts basic troubleshooting, sets up and undertakes routine preventative maintenance on equipment used in voice and data networking; reports on problems and recommends expenditure to take remedial action, where appropriate.
- Remote Citrix user troubleshooting and support.
- Be able to diagnose and resolve desktop operating system and application issues often under pressure and with tight deadlines.
- Strong skills associated with bridging technical problems that cross functions, such as understanding cause and effect and root cause relationships for complex IT problems
- Knowledge of network management including: DNS, DHCP, TCP/IP, routers, switches.
- Familiarity with emerging end user technologies (i.e. Phones, iPads)
- Windows Vista and Windows 7 experience.
- Proficient with Microsoft Office 2010.
- Must have a "can do" attitude.
- Strong knowledge of supporting services and all that it entails (client, delivery, etc.)
- Excellent multi-tasking and organizational skills.
- ITIL V3 Foundation awareness.
- Proven knowledge of and adherence to information sharing and best practices.
Desktop Support Engineer Nice to Have Skills
- Some experience working in an Oil and Gas environment would be nice to have.
Desktop Support Engineer Start Date
Desktop Support Engineer Assignment Length
One Year

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

San Antonio, TX Air National Guard Units
Social Media Support Intern
Plano, TX McAfee, Inc.
Weekend Floor Technician / EVS Support Staff (...
El Paso, TX El Paso Behavioral Health System
Coordinator of Disability Support Services
Fort Worth, TX Tarrant County College District
Digital Video Producer/Graphic Design Support
San Antonio, TX iHeartMedia
Copywriter - Fossil Support
Richardson, TX Fossil